Frequently Asked Questions

• How do I become a member of the Encyclopædia Britannica Store?
• How do I update my account information on the Encyclopædia Britannica Store?
• Why is my Encyclopædia Britannica account not recognized?
• How do I resolve a collections issue for a past Encyclopædia Britannica purchase?
• How do I get Technical Support for Encyclopædia Britannica products?
• What are "cookies," and how does the Encyclopædia Britannica Store use them?
• Why happens if I order a product that was incorrectly priced?

Q. How do I become a member of the Encyclopædia Britannica Store?

The Membership feature on the Encyclopædia Britannica Store provides you with simplified ordering and speedy checkout. As a Registered Member, you can review your order history, cancel an order online, and retain billing information on file so that you do not need to enter it each time you make a purchase. As a Member, you will always have the opportunity to view and change your personal account information online. Please fill out our brief sign-up form to create a username and password, so that your mailing and billing information will already be included in our Order Checkout form the next time you shop with us. (Please note that Encyclopædia Britannica Online Service subscribers are not automatically members of the Encyclopædia Britannica Store. These services each have unique log-in IDs and passwords.)

Q. How do I update my account information on the Encyclopædia Britannica Store?

The My Account area of the Encyclopædia Britannica Store provides you with simplified ordering and speedy checkout. As a Registered Member, you can review your order history, cancel an order online, and retain shipping and billing information on file so that you do not need to enter this information each time you make a purchase. You will always have the opportunity to view and change your account information online. Your username and password are required to log in. If you're not already a Member, sign up now!

Review Your Order History

You can review the status of any order you have placed with the Encyclopædia Britannica Store. For orders that have yet to ship, you will be able to review order total, shipping address, payment method, and item availability. For orders that have already been shipped, you can also confirm the date and method of shipment and the tracking number (if applicable). To review your order history, you must first sign into the My Account area of the Encyclopædia Britannica Store.

Change Your Contact Information

If your e-mail address has changed, if you know your password but would like to change it, or if you need to update your postal address, it is easy to change that information online through My Account.

Update Your Billing Information

If your credit card has expired or if you would like to replace the one on file with a new card, you can edit that information online through My Account.

Q. Why is my Encyclopædia Britannica account not recognized?

The Britannica Store uses different accounts and log-in information than Encyclopædia Britannica Online Service (our subscription service at http://www.britannica.com). If your account is not recognized by the Britannica Store, you can either register at the Britannica Store, or you can check out without having to sign up for a member account with the Britannica Store.

Q. How do I resolve a collections issue for a past Encyclopædia Britannica purchase?

Encyclopædia Britannica refers all delinquent accounts to a collection agency, EMCC. If you need to resolve a collections issue, you need to contact EMCC at 1-800-880-8899. After Encyclopædia Britannica has referred a delinquent account to the collection agency, Encyclopædia Britannica no longer has any control of the delinquent account. Therefore, the collection agency (EMCC) must be contacted directly.

Q. How do I get Technical Support for Encyclopædia Britannica products?

If you require assistance with a technical issue for any Britannica software title, you can visit our Technical Support Web site, http://support.britannica.com.

Q. What are "cookies," and how does the Encyclopædia Britannica Store use them?

Cookies are small pieces of information that are stored by your Web browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide the ability to store items in your shopping cart while browsing and between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. If your browser is not set to allow cookies, you will not be able to place an order online with the Encyclopædia Britannica Store. You can enable cookies on your Web browser by following the directions listed below.

If you use Internet Explorer:

• Click on "Tools."
• Choose "Internet Options."
• Select "Security" tab.
• Click "Default Level" and then drag the slider to "Medium".
• Click "OK."

If you use Netscape:

• Click on "Edit."
• Go to "Preferences."
• Click on the word "Advanced."
• In the Cookies area of the window, select either "Accept all Cookies" or "Accept only cookies that get sent back to the originating server."
• Click "OK."

If you use Mozilla:

• Click on "Edit."
• Go to "Preferences."
• Click on the word "Advanced."
• In the Cookies area of the window, select either "Accept all Cookies" or "Accept only cookies that get sent back to the originating server."
• Click "OK."

Q. Why happens if I order a product that was incorrectly priced?

The Encyclopædia Britannica Store has made every effort to ensure the accuracy of product information and descriptions. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error, the Encyclopædia Britannica Store reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. The Encyclopædia Britannica Store will have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, the Encyclopædia Britannica Store will promptly issue a credit to your credit card account for the amount of the price originally charged.