Shipping Information

Order processing generally takes 24-48 hours before the product will ship. Once your order leaves our warehouse, a shipment via Ground Delivery will take an average of three to five business days for destinations within the continental United States. Items shipped to locations outside the United States may take up to eight business days for delivery.

How much do you charge for shipping?

When you fill out our online order form, our system automatically calculates and displays the shipping charges for your review. Our shipping rates for the United States are listed below.

	Continental US	Alaska and Hawaii
USPS Media Mail
for CDs and DVDs only (up to two pounds)	$4.95	$4.95
Ground
up to two pounds	$5.95	$5.95
extra per pound	$.65	$1.25
2nd Day Air
up to two pounds	$8.95	N/A
extra per pound	$1.49	N/A
Next Day Air
up to two pounds	$12.95	$32.95
extra per pound	$2.13	$2.20

Please note: Any shipments to APO/FPO addresses will be mailed ground through the United States Postal Service. Ground shipments to Alaska and Hawaii will be sent via United States Postal Service.

International Shipping Information

We ship to most countries around the world. Our policy below contains a list of exceptions. Shipping rates for countries outside the U.S. are determined by package weight and country location. You can calculate shipping charges for your order by following these simple steps: Select and add products to your cart. During the check out process...

1. Fill in your "Shipping Address" information

2. In the "Shipping Options" screen, locate the delivery charges in the "Shipping Method" field.

International Customs, Duties, and Taxes

All customs duties and taxes are the responsibility of the recipient. VAT will be assessed where applicable. All fees paid by the International Delivery carrier are then passed along to the receiver, with an occasional delay. Any customs or import duties are levied once the package reaches its destination country. We have no control over these charges and cannot predict what they may be.

We are able to ship to most countries around the world with the exception of the following locations:

Ascension Island	Midway Island
Brazil*	Nigeria
Ghana	Pitcairn
Heard & McDonald Islands	Tokelau
Jan Mayen Island	Wake Island
Libya	Western Sahara

*Please contact latinamerica@eb.com for information about shipping to Brazil.

How do I track my shipment?

Below you will find information regarding shipment carriers used by the Britannica Store. Once you have followed the link to the appropriate shipper site, you will be prompted for the shipment tracking number. You can find this number by following the Order Status link provided in the confirmation e-mail message sent to you at the time of shipment. Registered Members can also access this information by reviewing your Order History.

FedEx: http://fedex.com/us/

UPS: http://ups.com/content/us/en/index.jsx

USPS: No tracking information available for USPS Media Mail

Please Note: Most Britannica Store shipments will be sent FedEx ground. We no longer use DHL. We apologize for any inconvenience this may have caused.

A Next Day Air Cautionary Note

Shipping Next Day Air does not mean you will get your order the next day. Order processing generally takes 24-48 hours before the product will ship. Once shipped, Next Day Air packages are guaranteed to arrive at the end of the next business day. Please note, however, that selecting Next Day or 2nd Day Air does not reduce the time necessary to assemble and ship your order -- it only reduces the travel time after your order leaves our warehouse.

Free Shipping Policy

Periodically, the Britannica Store will offer Free Shipping on selected sales. When applicable, the Free Shipping offer requires a shipment purchase minimum (excluding applicable taxes). Offer is only available for standard Ground Delivery within the continental United States. Offer is not available on backordered items. If a shipping charge applies to your order, it will appear in your order calculation in the checkout process. Free Shipping can not be combined with any other coupon or discount. Free Shipping does not apply towards payment plan purchases. The Britannica Store reserves the right to end the Free Shipping offer at any time. If you have questions about this offer, please contact Britannica Store Support.